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Policies Non-negotiable!

Design Production


All work is created using professional design programs in order to execute all graphics that are distributed. All work is high quality in order to achieve a refined look. Clients may request free-style designs or projects. However, free-style designs or projects are created based on the aesthetic choices of the Designer. Freestyle designs will only be allowed one edit for color changes and text or image position changes. Altering anything other than what is mentioned on a design that has been freestyled will require an additional fee - no exceptions. Designs can not be switched out for different or new designs. No refunds will be given at all after a design has been paid for (this is non-negotiable). CMH Graphics outsources all designs that are printed. Designs that are being printed will come from a different printing company.




Copyright & Credit


The copyrights to the native program file may be requested, but will require an additional fee that is 3x the total price in order to be released. This file contains all the layers and information regarding the design process, as well as how the design was constructed. The Designer owns full copyrights to all original work and concepts, unless the Client and Designer have both signed a copyright transfer agreement and the Client has fully purchased the native program file from the Designer. CMH Graphics reserves the right to add completed designs and projects to online portfolios, watermarks and logos on all completed graphics and a website credit to the footer of a client's website. Watermarks on flyers can be removed upon request when the client an additional fee. Design concepts that are not chosen have the right to be used elsewhere by CMH Graphics.




Payment Methods


All payment for designs must be made digitally via an online payment service. Credit or debit card payments are not accepted. A paper trail is necessary in order to maintain accurate records for all design work that has been purchased. Payment must be made in full for any work to be done. Payment is accepted via:

  • Venmo
  • Apple Pay
  • Zelle
  • Cash App




Design Classes


All classes are final purchase and may not be exchanged for other classes. The class that is selected and purchased is the one that will be distributed. The purchased class will only be sent to the buyer who has made the purchase. If a class is purchased by accident due to a lack of reading the correct information, that is not any fault of the Instructor. All classes expire 6 months from the date of purchse. Refunds for design classes will not be issued. All payment is final.




Editing & Revisions


There is a 2 edit limit. Edits can not be transferred to another design or project in the future and may only be used on the current design or project. Any edits that are still needed after the first 2 will require an editing fee. Fees for additional edits are to be paid before any new changes are made. If the information that the Client originally sends is not correct or not specified initially, then there will potential editing fees to make changes (that is to be decided by the Designer). All pre-made template designs will not be allowed any edits, since the design was already created before it was purchased.




Turnaround & Files


Each design or project will have a different turnaround time. It is determined by the complexity of the graphics being created. The more complex, the longer the turnaround time will be. Times will be extended if edits are needed or if required text or photo information is not sent in a timely fashion. The Client may pay a rush fee for quicker design production. The Designer will deliver all completed designs in either of the following file formats: jpeg, png (transparent), pdf & 1080p Full HD (videos) Design files will only be sent once to the client after project completion. A Client returning to the Designer for new or replacement files after a design or project is complete will require additional fees.




Client Expectations


The Client has 10 days after payment is made to send all required information to the Desinger so that work can be started with no delay in the schedule. However, if the Designer has made an agreement to accept work after this time frame, there will be no issue. Any infomation that is sent after this time frame will required a late fee for inconvience. No work will be continued or started until the fee is paid, which is 30% of the total. Design work is considered abandoned if the Client has not communicated or replied to the Designer regarding a project for 14 days or more. Any infomation that is sent after this time frame will required a project renewal fee for inconvience. No work will be continued or started until the fee is paid, which is 35% of the total. If the Client refuses to pay a late fee or project renewal fee, then there will be no fee due and the project will be terminated and discarded (effective immediateley). No refunds will be given - not exceptions. The Designer has the right to post all abandoned work via social media and and all online portfolios with the use of a CMH Graphics watermark.




Unforeseen Events


Any activities that lead to injuries or other losses resulting from such events that cause the Designer to fail to perform based on the concepts of impossibility or impracticality are unforeseen. Events that are outside of human control or any other natural disasters can result in design or project delays. Due to any unforeseen events that are beyond the Designer's control, the design or project will be completed as it is able to be.




Automatic Agreement


Upon submission of payment, the client agrees to the policies set by CMH Graphics. If one has not read the policies listed on this portion of the website, that is not at the fault of CMH Graphics. All policies are non-negotiable.